1. Introduction

These Terms and Conditions govern the use of the services provided by Wisby.lk (“we,” “our,” “us”). By subscribing to our services, you agree to these terms.

2. Refund Policy

2.1 Refund Eligibility:
Users may request a refund before their account is activated. Once the account is activated, no refunds will be issued.

2.2 Requesting a Refund:
To request a refund, users must email our support team at [email protected] before their account is activated. We will review the request and respond within 5 business days. If the request is approved, we will refund the user’s original payment method within 7 business days.

2.3 Reason for Refund:
We will issue a refund if a user changes their mind about the subscription and decides not to activate their account. However, no refunds will be issued if a user activates their account and then decides to cancel their subscription.

3. Account Activation

3.1 Activation Process:
An account is considered activated when the user successfully logs in for the first time or receives a confirmation email stating that their account is active, whichever comes first.

4. User Responsibilities

4.1 Accurate Information:
Users must provide accurate and complete information during the subscription process.

4.2 Account Security:
Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.

5. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Users will be notified of any significant changes via email or through our website. Continued use of our services after such changes constitutes acceptance of the new terms.

6. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

7. Compliance with Sri Lankan Regulations

7.1 Consumer Protection:
Our refund policy complies with the consumer protection laws of Sri Lanka, ensuring fair treatment of users and transparency in our processes.

7.2 Data Protection:
We adhere to the data protection regulations in Sri Lanka, ensuring the confidentiality and security of user data.

8. Contact Information

For any questions or concerns about these Terms and Conditions, please contact our support team at [email protected].